Call Center Research

Yet another old one from Melissa, this one dates back to August 17th, pretty funny.

Check them out:

Can’t get through

Customer: “I’ve been ringing your call centre on 0700 2300 for two days and can’t get through to enquiries, can you help?”
Operator: “Where did you get that number from, sir?”
Customer: “It was on the door to the travel centre.”
Operator: “Sir, they are our opening hours.”

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WordPerfect Customer Support

Tech: “Ridge Hall computer assistant; may I help you?”
Customer: “Yes, well, I’m having trouble with WordPerfect.”
Tech: “What sort of trouble?”
Customer: “Well, I was just typing along, and all of a sudden the words went away.”
Tech: “Went away?”
Customer: “They disappeared.”
Tech: “Hmm. So what does your screen look like now?”
Customer: “Nothing.”
Tech: “Nothing?”
Customer: “It’s blank; it won’t accept anything when I type.”
Tech: “Are you still in WordPerfect, or did you get out?”
Customer: “How do I tell?”
Tech: “Can you see the “C” prompt on the screen?”
Customer: “What’s a sea-prompt?”
Tech: “Never mind. Can you move the cursor around on the screen?”
Customer: “There isn’t any cursor: I told you, it won’t accept anything I type.”
Tech: “Does your monitor have a power indicator?”
Customer: “What’s a monitor?”
Tech: “It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on?”
Customer: “I don’t know.”
Tech: “Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?”
Customer: “…Yes, I think so.”
Tech: “Great! Follow the cord to the plug, and tell me if it’s plugged into the wall.”
Customer: “…Yes, it is.”
Tech: “When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?”
Customer: “No.”
Tech: “Well, there are. I need you to look back there again and find the other cable.”
Customer: “…Okay, here it is.”
Tech: “Follow it for me, and tell me if it’s plugged securely into the back of your computer.”
Customer: “I can’t reach.”
Tech: “Uh huh. Well, can you see if it is?”
Customer: “No.”
Tech: “Even if you maybe put your knee on something and lean way over?”
Customer: “Oh, it’s not because I don’t have the right angle-it’s because it’s dark.”
Tech: “Dark?”
Customer: “Yes-the office light is off, and the only light I have is coming in from the window.”
Tech: “Well, turn on the office light then.”
Customer: “I can’t.”
Tech: “No? Why not?”
Customer: “Because there’s a power outage.”
Tech: “A power… a power outage? Aha! Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?”
Customer: “Well, yes, I keep them in the closet.”
Tech: “Good! Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.”
Customer: “Really? Is it that bad?”
Tech: “Yes, I’m afraid it is.”
Customer: “Well, all right then, I suppose. What do I tell them?”
Tech: “Tell them you’re too stupid to own a computer.” _________________________________________________________
Directory Enquiries

Caller: “I’d like the number of the Argoed Fish Bar in Cardiff, please.”
Operator: “I’m sorry, there’s no listing. Is the spelling correct?”
Caller: “Well, it used to be called the Bargoed Fish Bar but the ‘B’ fell off.”

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Tech support: always there for you

One day a guy calls tech support. This is a little like how it went…

Customer: hello?
Technical Support: hello
Customer: yeah, my cup holder broke and my computer is still under warranty, so I
would like to get it replaced.
Technical Support: ummm cup holder?
Customer: yeah cup holder…
Technical Support: ummm did you get it with a promotional offer?
Customer: no
Technical Support: umm are you sure you got the right company?
Customer: yeah
Technical Support: Ummm… i ‘m sorry if I sound confused, because I am.
Customer: well it’s square, and it’s on the front of the computer, and it comes out when you press a button…

At this point the Tech support guy had to put the guy on hold so he could finish laughing…

The guy had broken his CD-ROM drive, thinking it was a cup holder.

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One thing that has always bugged me, and I’m sure it does most of you,
is to sit down at the dinner table only to be interrupted by a phone
call from a telemarketer. I decided, on one such occasion, to try to
be as irritating to them as they were to me. This particular call
happened to be from AT&T and it went something like this:

Me: Hello
AT&T: Hello, this is AT&T…
Me: Is this AT&T?
AT&T: Yes, this is AT&T…
Me: This is AT&T?
AT&T: Yes This is AT&T…
Me: Is this AT&T?
AT&T: YES! This is AT&T, may I speak to Mr. Byron please?
Me: May I ask who is calling?
AT&T: This is AT&T.
Me: OK, hold on.

At this point I put the phone down for a solid 5 minutes
thinking that, surely, this person would have hung up the
phone. I ate my salad. Much to my surprise, when I picked
up the receiver, they were still waiting.

Me: Hello?
AT&T: Is this Mr. Byron?
Me: May I ask who is calling please?
AT&T: Yes this is AT&T…
Me: Is this AT&T?
AT&T: Yes this is AT&T…
Me: The phone company?
AT&T: Yes sir.
Me: I thought you said this was AT&T.
AT&T: Yes sir, we are a phone company.
Me: I already have a phone.
AT&T: We aren’t selling phones today Mr. Byron.
We would like to offer you 10 cents a minute, 24 hours
a day, 7 days a week, 365 days a year.
Me: Now, that’s 10 cents a minute 24 hours a day?
AT&T: (getting a little excited at this point by my interest) Yes, Sir, that’s right! 24 hours a day!
Me: 7 days a week?
AT&T: That’s right.
Me: 365 days a year?
AT&T: Yes sir.
Me: I am definitely interested in that! Wow!!! That’s
amazing!
AT&T: We think so!
Me: That’s quite a sum of money!
AT&T: Yes sir, it’s amazing how it adds up.
Me: OK, so will you send me checks weekly, monthly or just one big one at the end of the year for the full $52,560, and if you send an annual check, can I get a cash advance?
AT&T: Excuse me?
Me: You know, the 10 cents a minute.
AT&T: What are you talking about?
Me: You said you’d give me 10 cents a minute, 24 hours a day, 7 days a week, 365 days a year. That comes to $144 per day, $1,008 per week and $52,560 per year. I’m just interested in knowing how you will be making payment.
AT&T: Oh no, sir, I didn’t mean we’d be paying you. You pay US 10 cents a minute.
Me: Wait a minute, how do you figure that by saying that you’ll give me 10 cents a minute, that I’ll give YOU 10 cents a minute? Is this some kind of subliminal telemarketing scheme? I’ve read about things like this
in the Enquirer, you know.
AT&T: No, Sir, we are offering 10 cents a minute for…
Me: THERE YOU GO AGAIN! Can I speak to a supervisor please!
AT&T: Sir, I don’t think that is necessary.
Me: I insist on speaking to a supervisor!
AT&T: Yes, Mr. Byron. Please hold.

At this point I begin trying to finish my dinner.

Supervisor: Mr. Byron?
Me (with mouth full of food): Yeth?
Supervisor: I understand you are not quite understanding our 10 cents a minute program.
Me: Id thish Ath Teeth & Teeth?
Supervisor: Yes, Sir, it sure is.

I had to swallow before I choked on my food. It was all I could do to suppress my laughter and I had to be careful not to produce a snort.

Me: No, actually, I was just waiting for someone to get back to me so that I could sign up for the plan.
Supervisor: OK, no problem, I’ll transfer you back to the person who was helping you.
Me: Thank you.

I was on hold once again and managed a few more mouthfuls. I needed to end this conversation. Suddenly, there was an aggravated but polite voice at the other end of the phone.

AT&T: Hello Mr. Byron, I understand that you are interested in signing up for our plan?
Me: No, but I was wondering — do you have that “friends and family” thing? Because you can never have enough friends and I’m an only child and I’d really like to have a little brother…
AT&T: (*Click*)

Good stuff! Enjoy!

–Socram

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